RETURNS AND EXCHANGES

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Returns and Exchanges will only be accepted if the product is unopened/undamaged and we are notified of this return within 14 days of your delivery date. Customers are entitled to a full refund or exchange once we receive your returned goods. Accounts will be credited within 7 working days.

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Customers wishing to return items must notify Zebra Designs in writing via email: info@zebra-designs.co.uk.

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Customers must arrange for the items to be returned themselves and at their own cost. Zebra Designs is not deemed to cover the cost of postage for returned goods.

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Returns must be sent to:

Please email info@zebra-designs.co.uk for returns information.

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and must include all documentation you received with the purchase.

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Personalized or bespoke items are non-refundable.

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If you receive an incorrect item, Zebra Designs must be notified immediately upon delivery. Replacement orders will be sent free of charge providing we are notified within 7 days of the delivery date. No claim will be accepted outside this time. In this instance, the returned delivery cost will be refunded, provided a receipt of postage is proven.

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CANCELATIONS

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You are entitled to cancel your order, providing your order has not been dispatched. If you do wish to cancel your order, Zebra Designs must be notified by email, info@zebra-designs.co.uk.